Refund policy
RETURNS / EXCHANGE POLICY
At TSO Printshop, each product is made to order exclusively for you, immediately after your purchase is confirmed. This process helps us avoid overproduction, reduce waste, and minimize environmental impact — but it also means we cannot accept returns or exchanges for reasons such as change of mind, incorrect size selection, or preference for a different color or design.
Before placing your order, please check our size chart and product details carefully to ensure the perfect fit and style.
Defective or Incorrect Products
If your item arrives with a manufacturing defect or if we made a mistake in fulfilling your order (wrong size, color, or design from what was ordered), we will gladly provide a free replacement or full refund. To qualify, you must notify us within 7 days of receiving your order and provide clear photos of the product and the issue.
Items Damaged in Transit
If your item is damaged during shipping, we will replace it at no additional cost. You must notify us within 48 hours of delivery and provide photographic evidence of the damage. If a replacement is not possible, we will issue a full refund.
Important Notes
- Returns for reasons unrelated to defects or order errors are not accepted due to the personalized nature of our production process.
- All approved replacements are sent at no additional shipping cost to you.
- Refunds are issued only to the original purchaser and via the same payment method used at checkout.
This policy allows us to maintain our commitment to sustainability and ensure every product is made with care, just for you.
For assistance with your order, please contact sales@tsoprintshop.com or use our online contact form.